Terms and Conditions

Camera Solutions Ltd, 18 Frodsham Street
Chester, Cheshire CH1 3JL

Tel: 01244 40 35 40
Fax: 01244 40 36 25

email: info@camerasolutions.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our Catalogue, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.

We accept Visa, Mastercard, Switch and Maestro.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, post. or over the Internet.

Shipping And Handling Subject to satisfactory payment clearance, will be via our 3 day service.

For your security, our payment clearance system has a number of built in precautions against fraudulent use of stolen or 'borrowed' cards.

You can help us to clear payment quickly by:
Having delivery to the cardholder's billing address.

Providing the landline telephone number for that address (in addition to any mobile number you may wish to provide).

If delivery is not to the cardholder's billing address, we will carry out additional security checks before dispatch - this may delay your delivery, this can only be to a business adress and must be supported by a business letter headed fax sent to 01244 40 36 25 before the order will be despatched.

Post and Packlaging on all orders is £9.99 for 3 day delivery service.

If you order more than one item for which a carriage charge is applicable, please note the carriage charge is applied to the order only once.

Please note - the couriers do NOT collect on Saturday, Sunday or Bank Holidays.

The charge for delivery is indicated on the final secure order page, before you commit to purchase. The charge will be added to the amount debited to your card account. Charges shown are for UK delivery.

Back Orders If your item is not in stock, we will back order it for you. We will not take any monies until the goods are available for shipping. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges The tax inclusive price you will pay for any product is clearly shown on the product description page. The prices and totals are shown again on the final, secure ordering page, where you are invited to complete the transaction after reviewing your purchases. Products are delivered with a VAT invoice/receipt.

Information about you and your chosen purchase is collected only after you have transferred to the secure server and then only if and when you choose to complete the purchase by clicking the 'submit order' button. Your security is protected by secure socket layer (SSL). This means that the data you transfer is encrypted and cannot be seen by others as it is transferred to the secure server. This protocal has been approved by the Internet Engineering Task Force (IETF) as a standard.

The information collected comprises only that essential to processing your order, namely details of your purchase, your name, address, telephone number (fax number if you choose to supply it) and card details. The information is stored on the secure server, password protected, viewed through SSL by our mail order administrator to collect the order information, then deleted. The contents of our site are protected by password and cannot be interfered with.

The named person in our company responsible for security is Ray Fisher. If you have any queries about security, please e-mail info@camerasolutions.co.uk

Guarantee All products supplied are covered by the manufacturers' warranty which is normally for a period of twelve months and covers parts and labour to repair product that has became faulty due to manufacturing faults. Guarantees do not cover goods which have become faulty as the result of misuse or mishandling. We honour and will continue to honour all relevant legislation in respect of goods supplied to you.

From time to time, either we or manufacturers may offer extended period guarantees on certain products at no extra cost to the customer. Where this is applicable, it will be indicated on the product web page, or on delivery of the product,

All warranties and guarantees are additional to and do not affect your statutory rights.

Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998)

Returns Policy All products supplied are covered by a manufacturer's warranty, which is normally for a minimum of one year, but may be longer. The documentation sent with the product will tell you all you need to know.

In the unlikely event that you receive incorrect or faulty goods, please contact us at the address above or telephone 01244 40 35 40 between 9.15 am and 5.00pm, Monday to Saturday. You will pay your telephone provider's standard charges for this call, appropriate to your location and the time of your call.

When goods are returned under guarantee and then sent on to the manufacturers for repair, and are then found to have a fault caused outside the terms of the guarantee e.g. impact damage, water or sand damage or any other third party fault; there will be a handling charge applied by the manufacturer which we will then pass on to you, this can be up to £50.

Please note, if your equipment is returned under guarantee, it will be returned to the manufacturer or their agent. If they find that the equipment has suffered accidental or impact damage this may invalidate the guarantee. In such cases they will estimate for the cost of repair. If the estimate is refused they will charge a handling charge, which we will pass on to the customer for payment.

Cancellation.
You have the right to cancel the contract. In order to cancel the contract at any time up to 7 working days after delivery The goods must be returned in perfect condition and pay the cost of returning the goods. You do have a duty of care whilst the goods are in your possession. In case of cancellation, we must return your payment within 30 days of the cancellation.

Statutory rights
All statements, guarantees or warranties in these terms of trading are additional to and do not affect your statutory rights.